![]() ![]() Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Opened tickets and maintained documentation to track tickets through resolution.Managed the overall customer call queue to ensure timely response to incoming customer calls.Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.Compared with other types of free templates, simple. Most of these templates use a grayscale color scheme to create a subdued feel where the focus is on the actual content of the resume. Diffused escalated customer situations while setting accurate expectations for issue resolution. A simple or basic resume template is defined by a clean and consistent look with strong lines separating categories and leading the eye through the template.Once you’re done editing, download your resume as a PDF file, just go to File > Download > PDF Document (.pdf). And start editing your resume in Google Slides. Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction. All you have to do is go here, find a template you like, and choose Access in Slides option.Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. ![]() Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. ![]()
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